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Refund and Returns Policy

Refund and Return Policy

We are committed to providing high-quality potash feldspar products and ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a flexible return and refund policy to make the process convenient for you.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt to arrange for a return or replacement.

  2. Incorrect or Incomplete Orders: If you receive an incorrect item or an incomplete order, please notify us promptly so we can rectify the issue and provide the correct products.

  3. Quality Concerns: If you have concerns about the quality or performance of our potash feldspar products, please contact us to discuss your issue and explore possible solutions.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact Us: Please contact our customer support team within [number of days] days of receiving your order to request a return authorization. You can reach us by phone or email sale@chandigemsminerals.com.

  2. Provide Information: Please provide your order number, the reason for the return, and any relevant details about the condition of the product.

  3. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product.

  4. Packaging: Please ensure that the product is securely packaged to prevent damage during transit. We recommend using the original packaging if possible.

  5. Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method and obtaining a shipping receipt for your records.

Refund Process

Upon receiving the returned item and verifying its condition, we will process your refund as follows:

  • Damaged or Defective Products: If the return is due to a damaged or defective product, we will issue a full refund to the original form of payment or provide a replacement product, as per your preference.

  • Incorrect or Incomplete Orders: If the return is due to an incorrect item or an incomplete order, we will issue a full refund or send the correct products at no additional cost to you.

  • Quality Concerns: If you have concerns about the quality or performance of our products, we may offer a partial refund or credit based on the nature of the issue and our assessment of the product’s condition.

Exclusions

Please note the following exclusions and limitations to our return and refund policy:

  • We do not accept returns for products that have been used, altered, or damaged after receipt.
  • Returns are not accepted for bulk or custom orders, unless the products are defective or damaged.
  • Refunds may be subject to a restocking fee or deductions for return shipping costs, depending on the circumstances of the return.

Contact Us

If you have any questions or concerns about our return and refund policy or need assistance with a return, please don’t hesitate to contact us. Our customer support team is here to help.